Policies and Procedures
We accept most major insurance plans except HMOs and Medicaid plans. Please notify our office of any and all changes in insurance. Please present your insurance card at the front desk when you arrive for your appointment.Please see payment section for cash pay pricing.
All appropriate payments are due at the time of services rendered. We accept all major credit cards, cash and check. Please be aware of your copayment amount and be ready to pay at time of service.
A $100 fee will be charged for all appointments canceled or missed without 24 business hours notice. When appointments are missed or rescheduled in an untimely manner, we are unable to fill the appointment time, and thus are unable to provide the highest quality care to other patients in our practice. A courtesy reminder call will be placed 2 days prior to all appointments.
If a referral or preauthorization is required per insurance policy, our office requires 10 business days to process. When an appointment is made, please call our office directly to inform us of the appointment. Please have the name of the doctor and/or facility, date of visit, phone/fax, and reason for visit. Our office is not responsible for any charges associated with appointments that have not been authorized.
The doctor will order various specialty labs that will help you on your way to optimal health. These labs have their own set of billing policies that may have a co-pay associated with them that is not covered by your insurance. We will make every attempt to inform you of these costs prior to ordering any tests. Any ancillary fees, copayments or changes in billing policy of these lab companies are not responsibility of this office.
Please allow up to 48 hours for medications to be called into your pharmacy. It is your responsibility to ensure you have enough medication to hold you over until your request is completed. An office visit may be required prior to granting a refill request
All patients are required to update information on the patient portal. You will receive an email directing you to the patient portal of our electronic medical record system, Power2Practice. Please fill out the health history section completely, including medication and supplement lists.. This will allow the doctor to best take care of you and all of your health needs. Please be advised that we do not utilize the appointment scheduler, messaging or medication refill components of the portal at this time. Please call the office for any of these needs.
Please contact Medical Claims Billing for any questions regarding your bill at 973-839-1003. You may call the office at 248-344-7400 to make a payment by phone.
If you have a health share plan such as Medi-Share, Samaritan Ministries, Liberty Health Share or others, you will be required to pay for services rendered on the date of service. The fees will be according to our cash pay pricing. You may then submit your claims to your Health Share for reimbursement.
As August 1, 2019, the office will no longer be administer any type of injection until further notice. This includes B12 injections, testosterone, immunizations and others.